Privacy Policy
Effective Date: 11th April 2025
At PolyPayd, your privacy is important to us. This Privacy Policy explains how we collect,
use, store, and protect your personal information when you interact with our services.
1. Who We Are
PolyPayd Limited
Website: https://polypayd.co.uk
ICO Registration Number: ZB886772
Email: compliance@polypayd.co.uk
2. What Information We Collect
We collect and process the following personal data:
• Full name
• Email address
• Phone number
• Payment information
• Transaction history
• IP address and device/browser details
• Any other info you voluntarily provide via our forms or customer service channels.
3. How We Use Your Information
We process your data to:
• Facilitate secure and efficient transactions.
• Maintain customer accounts.
• Improve our website and services.
• Provide customer support.
• Detect and prevent fraud.
• Fulfil our legal and regulatory obligations.
4. Legal Basis for Processing
Under the UK GDPR, our lawful bases for processing your personal data include:• Consent – for marketing or optional features.
• Contractual necessity – to deliver our services.
• Legal obligation – to comply with financial or tax regulations.
• Legitimate interests – such as improving user experience and protecting our
platform.
5. Sharing Your Data
We do not sell your personal data.
We may share your data with:
• Payment service providers
• Regulatory bodies (e.g. HMRC, ICO)
• IT service providers (e.g. cloud storage, CRM tools)
• Charities (where you choose to donate via PolyPayd)
All third-party processors are required to comply with strict data protection obligations.
6. International Data Transfers
Some of our partners or tools may process data outside the UK. In such cases, we ensure
appropriate safeguards are in place (e.g., standard contractual clauses).
7. How Long We Keep Your Data
We only retain personal data as long as necessary to fulfil the purposes above and comply
with legal requirements. This usually means:
• Account data: if you use PolyPayd.
• Financial data: up to 7 years (for tax/legal purposes)
8. Your Rights
Under data protection laws, you have the right to:
• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (where applicable)
• Object to or restrict processing.
• Withdraw consent (where applicable)
• Lodge a complaint with the ICO: https://ico.org.uk9. Cookies and Tracking
We use cookies to:
• Understand how users interact with our site.
• Improve user experience.
• Support login and security.
See our [Cookie Policy] for more details.
10. How We Protect Your Information
We apply industry-standard security measures including:
• SSL encryption
• Two-factor authentication
• Access controls
• Secure data storage
11. Contact Us
For questions about this policy or your data, contact:
Email: compliance@polypayd.co.uk